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Service & Support

We support your equipment through its entire working life.

Our Service Offering

A complete support package so your laboratory keeps running smoothly.

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Installation & Commissioning

On-site installation, commissioning and operator training carried out by trained engineers.

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Warranty Support

Standard one-year warranty with free labour and parts for covered repairs.

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Calibration & Testing

Calibration, testing and validation with documentation to keep instruments audit-ready.

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Annual Maintenance Contracts

Scheduled preventive maintenance plans that minimise downtime and protect your investment.

Genuine Spare Parts

Ready access to authentic spare parts and consumables for the brands we supply.

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Troubleshooting Support

Responsive technical assistance by phone, email or on-site visit when you need it.

Our Service Process

A clear, reliable process from enquiry to ongoing support:

  • 1. Consultation — we assess your application and recommend suitable equipment.
  • 2. Supply & delivery — genuine, certified instruments delivered to your site.
  • 3. Installation & training — commissioning and operator training by our engineers.
  • 4. Calibration — testing and validation with full documentation.
  • 5. Ongoing support — warranty, maintenance contracts and spare parts.
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Service process

Need service for your equipment?

Our technical team is ready to help with installation, calibration or repairs.

Contact Service Team